Virtualization Backup Engineer (german Speaker), Warsaw

Join us as a

Virtualization Backup Engineer (German Speaker)

at

Veeam Software
Veeam, the #1 global market leader in data resilience, provides data backup, data recovery, data portability, data security, and data intelligence. We protect over 550,000 customers worldwide who trust Veeam to keep their businesses running.
Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support, providing invaluable feedback to developers and testers.
We are looking for a

Virtualization Backup Engineer (German speaker)

to provide technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
Your Tasks Will Include
Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool
What We Expect From You
Fluent German & English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, Data Base engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
We Offer
Private Medical Plan for you and your family
Life and Disability Insurance
PPK Pension
Annual Leave Entitlement – 26 days
Veea Me Days – Company Days off
Employee Assistance Program
Business Travel Insurance
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our Mentor Lab program
Veeam Software is an equal opportunity employer

and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

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