The ideal candidate will be responsible for coordinating incident management activities, ensuring operational stability, and maintaining efficient communication across various stakeholders.



Act as an Incident Coordinator to manage and resolve incidents efficiently.

Contribute to building an effective and efficient Incident Management Process.

Manage communication with multiple stakeholders, including:

Source systems to improve data quality

Engage with relevant stakeholders, including Dev Ops and Operations teams, to ensure quick restoration and operational stability.

Secure correct and transparent incident and problem reporting.

Drive and coordinate activities for efficient problem resolution, including mitigating actions and cross-functional root cause analysis.

Extensive experience in managing incidents and problem task forces.

Experience in IT Operations, either on the IT or Business side.

Strong understanding and practical application of the ITIL framework.

Proven ability to manage stakeholders and coordinate cross-functional teams.

Ability to adapt to changes and drive necessary actions.

Experience in report preparation and documentation.

Well-structured, process-driven, and continuously seeking process improvements.

Professional-level English skills (written and verbal) are required.

If you are a detail-oriented professional with a passion for incident management and operational excellence, we encourage you to apply. B2 B (650-850 PLN MD)

Competitive salary and benefits package.