Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TASKSLead the team of Tier 1 Service Desk analysts to ensure levels of service that meet or exceed service targets/aspirations. Develop, manage and maintain effective working relationships with all service contacts across the global organization. Provide a well-structured and performance-oriented work environment. Effectively and proactively manage, coach, and motivate the team. Act as a promoter: develop career paths in collaboration with team members, responsible for identification, assessment, and alignment of the key competencies required to be successful on the available career paths. Support the team members in the process of identification of prospect roles and opportunities. Proactively manage team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls. Provide the first point of escalation for the team in respect of service/delivery issues. Motivate team members to provide excellent service. Manage day-to-day staff management, training, and development. Early identification and escalation of service/delivery issues. Monitor the quality of the service and influence continuous improvement. YOUR PROFILECommunicate across all levels within the global organization. Ability to work with a minimum of supervision as well as perform under pressure and meet tight deadlines. Understanding the dynamics of the team and global organization. Ability to manage a team remotely. Enthusiastic, hardworking, confident with a “can do” attitude. Experience in a managerial position would be an asset. ITIL certificate would be an asset. WHAT YOU’LL LOVE ABOUT WORKING HEREWell-being culture: medical care with Medicover, private life insurance, and Multisport card. We went one step further by creating our own Capgemini Helpline offering therapeutic support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., Gen AI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera, and Udemy Business materials and trainings. Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!Continuous feedback and ongoing performance discussions thanks to our performance management tool Get Success supported by a transparent performance management policy. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. GET TO KNOW USCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. When you join Capgemini, you don’t just start a new job. You become part of something bigger.
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