Company SummaryProduct Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit games including Heart of Vegas, Cashman Casino, Lighting Link and Big Fish Casino, we boast more than 50 million active users and 400 million downloads and counting.We are Mad about games and the way they bring people together, and that passion and culture is what brings us together as a studio, connects us with our partners we collaborate with, and is what links us to our sister studios across the world.Product Madness is an Aristocrat Technologies company within its digital game’s division of Pixel United.Job Posting TitleSite Reliability EngineerSummarySite Reliability Engineers at Product Madness live and breathe in production looking for opportunities to improve reliability through observability and engaging with the technical groups. We are looking for an SRE to join our Infrastructure Group. The ideal candidate will take part in creating the next generation of cloud infrastructure, Observability as a service, CI/CD pipelines and our SRE/DevOps practices & culture inside Product Madness, using cutting-edge automation and modern technologies. The successful applicant for this position will be a person with relevant experience, highly motivated and a team player.Leading incident response and taking ownership of Post-Mortems, the SRE are responsible for keeping all user-facing services and other production systems running smoothly. SRE apply sound engineering principles, operational discipline, and mature automation to the platform.The key to the SRE's success is engagement across teams, contributing to the development and operation of games and services which meet reliability targets. Product Madness is growing fast, which means as an SRE you will have to balance speed with production while focusing on crucial reliability metrics and processes.The SRE will Become a primary point responsible for the overall health, performance, and capacity of customer-facing services in cloud infrastructure, maintain back-end services in a cloud environment and assist in the roll-out and deployment of new product features. will be a key and improve our Engineering best practice across the observability.What You'll DoResponsibilitiesDebug production issues across services and levels of the stack.Plan and support the growth of Product Madness Infrastructure.Help maintain Productmadness services in the Cloud environment, Like GCP, Newrelic, and Grafana, Slack.Ability to learn deep knowledge of our complex applications.Assist in the roll-out and deployment of new product features and installations to new cloud infrastructure our rapid iteration and constant growth.Develop tools to improve our ability to rapidly recover and effectively monitor custom applications in a large-scale UNIX environment.Function well in a fast-paced, rapidly-changing environment.Design, manage and monitor Product Madness’s auto-scaling mechanism to help us manage Millions of customers worldwide in a modern and scalable way.Design, Build and maintain multiple environments on GCP using infrastructure as a code approach.Monitor the containerise environment/services and manage them with leading orchestration frameworks (Kubernetes).Pay attention to both infrastructure and security aspects.Maintaining, optimising and automating processes in large-scale of production environments.Supporting other Engineers & Developers by providing necessary training, advice and mentorship.Support production environments - troubleshooting and root cause analysis.Participate in a 24x7 rotation for second and third-tier escalationsBe on an on-call rotation to respond to incidents that impact availability, and provide support for Cloud Operation EngineersInterface and work closely with various R&D Groups (Architects, Principal Engineers Developers, and Product Managers).What We're Looking ForQualifications & ExperienceProven experience as a DevOps/SRE/Infra EngineerProven experience with troubleshooting in Unix/LinuxExpertise in Java, Python, Ruby, Bash or experience in another programming languageExperience and knowledge of CI/CD design and practice Public Cloud, preferably GCP but AWS and Azure are good too!Experience with Cloud Architecture Design principles and Cloud Architect certificationExperience creating infra-as code solutions using tools such as Terraform, Azure ARM templates, Cloudformation - a mustExperience with CI/CD tools and methodologies such as Jenkins, ArgoCD, CircleCI, GitHub Action etc - a must Hands-on implementation of Continuous Integration and Continuous Delivery in complex environments.Proven experience working in a production environment - a mustSolid experience implementing production-grade Kubernetes Clusters with containerised environments and microservices (Docker, Kubernetes)Experience working with Configuration Management tools (Chef, Puppet, Ansible is an advantage)Solid understanding of networking technologies mainly focuses on networking for cloudsExperience with Service Mesh solutions such as Anthos, Istio, Consul-AdvantageExperience with monitoring and log analysis tools such as ELK, Prometheus, Grafana, New Relic, Splunk etc. - AdvantageExperience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systemsAbout youGood communication skills in English Naturally curious with a boldness to pursue aspirations as a committed lifelong learnerYou have great interpersonal skills and are able to communicate effectively with your team members and other teams across the businessYou have an eye for detail and can apply logical thinking when managing tasksGood organisational and prioritising skillsYou are flexible, team-oriented and willing to work in a very fast-paced environmentAllergic to manual, repetitive tasks with a desire to remove ToilObsesses over systems performance and values simplicity over complexityPassionate about customer user journeys Benefits:Medical Insurance Prestige VIP Plus package 100% covered by Product MadnessSport and Wellbeing package - 270 PLN per month - Includes: MultiSport Plus Cards 100% covered by Product Madness or Refund for your chosen sport and well-being services such as massage, psychotherapy, physiotherapy1000 PLN bonus for blocked 10 day annual leave once per yearFree additional holidays during the yearShorter working hours during summer timeFree holiday on your Birthday weekWhy Product Madness?Product Madness is so much more than just a Pool table and a foosball game.We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.Despite a pandemic, there isn’t a day where we don’t feel connected to one another.With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.We love to organize plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard’ mantra. Our offices are based in the heart of the metropolises of London, Lviv, Barcelona and Gdańsk surrounded by an abundance of diversity and inspiration to keep those ideas flowing."Our ValuesPeople FirstWe have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.MAD for MoreAlways improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.Champion Together We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.Globally InclusiveWe are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.Customer FocusedWe always think from the customer's perspective - be it players or internal customers.Improving their experience and joy is what drives us. Every client's success is our big win!