Assistant with English & Dutch (non-standard working hours) Miejsce pracy: Opole Your responsibilities Take and fill customer requests outside office hours regarding scheduling issues in accordance with agreed KPIs / SLAs as agreed upon per customer.

Taking and handling questions and comments from employees outside office hours regarding scheduling issues.

Responsible for professional correspondence and contact moments towards clients, employees and industries regarding scheduling issues outside office hours.

Processing mutations in applicable (scheduling) systems.

Responsible for scheduling temporary employees (upon request) based on skills and availability.

Our requirements Preferably experience in the service industry, where telephone customer contact is applicable.

HBO working and thinking level.

Very good knowledge of Dutch and English language - spoken and writing is a must.

Optional Internal training in accordance with Adecco Academy.

Affinity and experience in scheduling and in a customer contact environment is a plus.

Benefits sharing the costs of sports activities private medical care life insurance remote work opportunities About you RESULT AREAS Administrative process Ensures accurate processing of planning requests and contact moments with customers and employees in the various (planning) systems.

Also ensures an accurate transfer to the branch.

Acts in accordance with the applicable customer agreements and processing of administrative tasks (FAQ).

Processes absence requests for follow-up by the Absence center.

Customer satisfaction and cooperation Ensures optimal internal and external customer satisfaction and cooperation with the branches, customers and employees.

Planning Ensures planning is in accordance with agreed KPIs / SLAs and any changes from customer request, employee request or illness.

In addition maximum planning in special situations in consultation with the client.

About the role The Support Assist employee is responsible for taking and completing customer requests outside office hours regarding scheduling issues.

In addition, responsible for taking and handling questions and comments from employees outside office hours related to scheduling issues and 1st line taking and processing absence reports.

The Support Clerk Assist reports to the Adecco Support Team Leader and performs his/her duties as part of a team.

Work type: Full time Working hours: Tuesday - Friday 17:00 - 0:30 & Sunday 5:00 - 15:00 Start date: 2-3 December 2024 Remote role, however, a requirement to come to Opole office for 3-4 days onboarding & training We are our clients’ preferred partner for their HR strategic transformation, acting as a global architect of products that transform the working world.

We deliver Talent Consulting, MSP, RXO and Onsite programs that make our clients’ business fit for future and support them to achieve their strategic targets.

Our teams are dedicated to creating additional value by co-designing recruitment and global HR advanced solutions and experiences with our customers.

Is your Talent Program Fit for Future? Find out here: https://www.pontoonsolutions.com/en/fitforfuture/ Website http://www.pontoonsolutions.com Industry Human Resources Services