(remote) Customer Support Consultant With German/czech, Krakow

Ostatnia aktualizacja 2024-02-06
Wygasa 2024-03-06
ID #2014023311
(remote) Customer Support Consultant With German/czech, Krakow
Poland, Małopolskie, Kraków,
Zmodyfikowano February 2, 2024


(Remote) Customer Support Consultant with German/Czech Miejsce pracy: Kraków Your responsibilities

Deliver high quality service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.
Tracing and solving software and hardware issues using remote tools.
Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.
Stay current with product details, product updates and new product releases.
Our requirements

Customer Service driven with multi-tasking capabilities.
Excellent teamwork and communication skills.
Proper phone etiquette and effective listening skills.
Strong troubleshooting ability and problem resolution skills.
Customer support / IT helpdesk experience appreciated.
Very good knowledge of spoken and written of the following languages: German, Czech.
Good knowledge of English.
Ability to prioritise, classify and document tickets.
What we offer

Reliable employment at one of the largest German IT Service Providers.
Opportunity to gather IT experience.
Open and cooperative corporate culture and a trusting working atmosphere.
Flat hierarchies and short decision paths.
Individual training opportunities and interesting technical challenges.
Flexible working hours for reconciling work and private life.
Attractive and modern working environment including mobile office capabilities.
Social benefits.

private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
integration events
no dress code
coffee / tea
DATAGROUP Polska Sp. z o.o

DATAGROUP is one of the leading German IT service companies. Around 3,500 employees at locations throughout Germany design, implement and operate IT infrastructures and business applications such as SAP. With its CORBOX product, DATAGROUP is a full service provider and looks after the IT workplaces of medium-sized and large companies as well as public clients worldwide. The company is growing organically and through acquisitions. The acquisition strategy is primarily characterized by the optimal integration of the new companies. With its “buy and turn around” or “buy and build” strategy, DATAGROUP is actively participating in the consolidation process of the IT service market.

More about the company on our website:
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: (remote) customer support consultant with german/czech

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