The role of the Order Management and Billing Analyst (OBA) is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis, manage the tasks of reviewing, inputting, and invoicing customer orders.
OBA will process hardware, software, subscription, consulting, professional services, and maintenance orders.
The OBA will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions.
Ensure the sourcing of orders follow the expected shipment date as per business needs, communicate with hardware suppliers and delivery/logistic teams, support order management process in terms of invoicing based on invoice triggers in our ERP, and ensure all documentation is properly stored in the appropriate systems.
The OBA will keep apprised of the status of cloud provisioning, and trigger invoicing per customer agreements and orders aligned to our corporate policies.
The position requires outstanding organization and communication skills for the candidate to be successful.
What you will do: Assist Sales Teams in securing proper order documentation for execution into systems Ensure system configuration and pricing on purchase order is consistent with contract.
Review contract to determine all elements of the transaction.
Add proper product IDs to order for any bundled items (Subscriptions, Hardware, Software, Services, etc.
)Ensure all related orders are built in our systems / ERP for appropriate booking and invoicing.
Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
Generate customer invoices for assigned accounts in an accurate and timely manner.
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
Assist in the resolution of relevant outstanding accounts receivable and collection issues.
Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
Ensure purchase order is accurately reflected in system.
Process Return Material Authorizations (RMA's) within the SLA.
Solve issues involving order processing.
Provide outstanding order processing service to the account teams.
Action and update tasks per SLA and procedures.
Ensure the direct communication with all stakeholders, including customers, as needed, to ensure on-time delivery of services, hardware, software and invoices.
Solve/coordinate issues to ensure the billing happens on time.
Analyze trends in workflow to identify discrepancies and process improvement opportunities.
Assist with audits to maintain our compliance.
Work Environment: This position is located at Teradata, Czechia (flexible work environment) and Poland (remote).
This position may require overtime at month ends, quarter closes and year-end.
Weekend work maybe required depending on the timing of month ends.
What makes you a qualified candidate: Excellent oral and written communication skills.
Ability to lead problem solving activity.
An exemplary level of ethics.
The ability to manage stress without it negatively effecting work quality or professional demeanor.
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.
German language skills are a must.
What You'll Bring: Knowledge of, or the ability to learn, all order related software and system tools Excellent work attendance records and habits.
Ability to think creatively and adapt well to change.
Why We Think You'll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success.
We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work.
We focus on well-being because we care about our people and their ability to thrive both personally and professionally.
We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement.
It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Teradata invites all identities and backgrounds in the workplace.
We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.
We are proud to be an equal opportunity and affirmative action employer.
