Social network you want to login/join with: Client: Snaphunt Location: Office Based – Warsaw, Poland Job Category: Other EU work permit required: Yes Job Reference:c5a8364b8d6c Job Views:12 Posted:23.01.2025 Expiry Date:09.03.2025 Job Description: The Offer Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Fantastic work culture The Job This Job Opportunity is only offered for candidates living and eligible to work in Poland. Client: BPO Company. As a Customer Advisor, you will help in purchasing airline tickets and handling different payment methods and more. Detailed Duties and Responsibilities The first point of contact for the customer, responding to various incoming requests, and solving emerging issues through phone, email, and chat. Helping customers with flight reservations, itinerary changes, baggage concerns, etc. Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them. Building a good relationship with the customer while improving customer satisfaction. Participation in specialized training. Understanding customer needs and assisting to solve the issues faced. The Profile Targeted Qualifications Fluency in Norwegian Language, C1 level or higher. Fluency in English Language, B2 level or higher to effectively liaise with the stakeholders of the region. Attention to detail and problem-solving skills. Previous customer service experience – is a plus. Skills for efficient navigation of the internet and MS Office applications. Personnel culture and a positive attitude. Interpersonal Skills Communicative, able to speak and/or write well and get your ideas across to others easily. Interpreter, able to look at things and make sense of them, figure out what is needed and how to fulfill it. Confident, pleasant, energetic, helpful, trustworthy. Efficient, able to perform tasks in the fastest and simplest ways possible. Organized and punctual, able to put things in order so that they run smoothly and are always on time. Flexible, able to carry different responsibilities, sometimes with very little advanced notice. Listen, able to listen/pay attention to what others are saying, without daydreaming or judging them. Precise, able to ensure that things are done accurately, correctly, and exactly. Willingness to acquire new knowledge. Service-oriented, friendly, patient, and polite with customers, trying your best to meet their needs/wants. The Employer Our client was founded to help people find their dream job, and help employers find the right candidates.
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