For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.

Key responsibilities:

1. Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of different Business Units and legal entities.
2. Directing, motivating, and supervising the Customer Service Specialists to ensure prompt and professional service to customers.
3. Creating appropriate solutions for customers and the organisation through strong cooperation and communication with internal Business Partners.
4. Overseeing the performance of the Customer Service team (8 people).
5. Setting goals with subordinates according to yearly HR processes and monitoring achievement.
6. Agreeing on annual objectives (MBOs) containing specific goals and providing full support for target achievement.
7. Defining development plans/items for each team member and monitoring implementation.
8. Developing, tracking, and reporting key performance measurements to the Matrix Manager CS-CEE and Line Manager.
9. Driving ongoing process improvements and organisational development (OPEX).
10. Providing reports and assisting with planning tasks alongside the Matrix Manager.
11. Ensuring effective and efficient processes and performance.
12. Checking, uploading, and archiving vendor invoices; preparing and sending reports: recycling, Intrastat, health and absence report (HSE), training and travel reports.
13. Assuming the role of local Support Systems Specialist and member of the Support Systems Network.
14. Acting as local Price Officer and member of the Price Management Council.

Requirements:

1. Sales and customer-oriented attitude.
2. Very good English skills (C1) - must have.
3. "Lean Sigma" skills at Green Belt level.
4. Excellent communication skills.
5. Ability to work in a team and as a leader.
6. Entrepreneurial and solution-oriented behavior.
7. Comprehensive understanding of customer needs (Customer Centricity).
8. Strong process orientation and knowledge.
9. Strong willingness for personal development.
10. Advanced SAP and CRM knowledge, as well as MS-Office, particularly Excel.
11. Basic knowledge in logistics and warehouse management.

What our Client offers:

1. Basic salary + annual bonus.
2. Work in an international environment.
3. Laptop, smartphone.
4. Benefits: Lux Med “medical package”, “Sport card”.
5. Training system, including opportunities abroad.

We kindly inform that we will contact selected Candidates.