Customer support representative Polish/English and Spanish
Be among the first 25 applicants.
Within your #One Team
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will learn to look for and provide solutions to customers
Your main responsibilities
to be the first point of contact for customers from different countries worldwide
to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
to participate in defined projects and missions
to understand, integrate and promote the image of OVHcloud as a company with strong expertise and excellent customer support.
Your future impact
In 6 months, you will have accomplished
becoming independent in recognizing and troubleshooting most standard issues brought by customers
understanding the company product portfolio and related customer needs
And in 1 year, you will have mastered
providing nuanced and complex resolutions to our customers
start developing technical skills in our dedicated training programs
Skills required :
Fluent Polish, English and Spanish
Readiness to work on shifts (business hours are Monday to Friday, 8 AM – 6 PM in 8 hour shifts)
Independence and curiosity in searching for solutions
Oriented towards great customer service
Ability to manage priorities
Ability to work efficiently within a team
Willingness to work with new technologies and to develop
That's a plus :
if you have experience in similar position: Help Desk, Service Desk in an IT environment
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
IT Services and IT Consulting
