Manufacturing/Construction industry.

Work model: hybrid work from Poznań or Warsaw (3 days per week at the office).

Assignment type: B2 B.

Project length: Project language: English, Polish.



The role involves working closely with external vendors, OT teams, and IT teams to ensure a smooth handover of new developments into operational support.



Supporting the end-to-end transition of new IT/OT services from project phase into operational support.

Maintaining the governance over support workflows, escalation procedures, and service handover criteria.

Technical Support & Incident Management

Working closely with ITSM teams to ensure incidents and service requests follow defined ITIL processes.

Supporting root cause analysis (RCA) efforts to drive continuous improvement and reduce recurring issues.

Collaborating with cybersecurity teams to ensure that new services meet OT/IT.

Assisting in harmonizing support processes across internal IT/OT teams and external vendors.

Supporting the development of monitoring and alerting strategies for digital factory services.

Identifying opportunities to automate service requests, incident handling, and operational workflows.

Contributing to future "Shift Left" strategies, enabling operational teams to resolve more issues at the first level of support.

Providing ongoing technical expertise to enhance service stability, reliability, and performance.



Experience in service transition, service integration & management, or IT service management (ITSM).

Understanding of IT/OT environments and associated automation technology.

Familiarity with ITIL best practices (certification preferred - ITIL v3 or v4 Foundation certification, but not required).

Ability to analyze technical issues, troubleshoot service failures, and support operational teams in resolving IT/OT incidents.

Strong collaboration skills, able to work effectively across IT, OT, cybersecurity, and vendor teams.

Good English knowledge.



Challenging international projects in a global business culture.

The rest of the process specific to the project itself: