Auto Bid Master is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions. For over 15 years , we have been successfully providing our US and global customers with access to online vehicle auctions and efficiently delivering their vehicles to every major port in the world. We are a passionate and dedicated team composed of 100+ employees worldwide , committed to making Auto Bid Master the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun.
Auto Bid Master is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all.
We are seeking a Documentation Specialist, responsible for managing some aspects of the documentation process, ensuring timely and efficient tracking of shipments, lien releases, and claims management to join our International Shipping team.
Responsibilities:
- Establish daily contact with auctions to obtain tracking numbers for shipments and ensure timely delivery of documents.
- Proactively work on securing lien releases to expedite the processing of vehicle titles.
- Oversee and manage Fed Ex claims, ensuring appropriate compensation is obtained for any lost, delayed, or damaged shipments.
- Responsible for sending vehicle titles from the office to warehouses, agencies, and other relevant locations while maintaining proper documentation.
- Track title receipt in the office, verify document accuracy, and request mailing addresses from members when necessary.
- Review, verify, and validate incoming documents for export accuracy before processing.
- Coordinate with auctions, financial institutions, and internal departments to resolve any title-related discrepancies or missing paperwork.
- Generate reports on title processing, pending shipments, and outstanding lien releases to ensure smooth workflow and compliance.
Requirements:
- Prior customer support experience
- Strong proficiency in both English and Russian
- Detail-oriented with exceptional organizational skills.
- Ability to multi-task and prioritize in a fast-paced work environment.
- Working hours: 14:00 CET - 23:00 CET
- Working from the office is required
- Kind Reminder: we employ ONLY via B2 B type of contract!
Benefits:
- Competitive compensation
- Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry
- All the equipment you’ll need to be successful
- 20 paid days of vacation
- US public holidays are off — we work according to the US calendar
- Exciting and memorable team-building activities and corporate parties
