Engagement Specialist R: Candidate & Consultant Experience Manager Key Accountabilities Demonstrate knowledge of all LHH programs, features, and benefits during phone calls. Provide professional and timely follow-up to all client and individual inquiries. Manage individual expectations by clearly communicating next steps and timing. Meet and/or exceed established engagement KPI metrics. Adhere to established outreach protocols. Provide candidate onboarding documents & tools. Conduct Employer Transition Meetings onsite/online. Deliver Orientation sessions as Engagement activity (cooperating with Sales). Collaborate with sales supports. Verify applications submitted through the application form in cooperation with the Sales team. Brief consultant on any specificities. Be part of Testing Team. Cooperate with Product Team on new IT solutions for Candidates & internally. Cooperate with Lead Consultant to onboard Career & JM Consultants to the new tools. Qualifications Prior customer service/sales experience. Professional and articulate voice. Excels working in a fast-paced environment with evolving business needs. Able to work a set Monday-Friday schedule.
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