At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Your responsibilities would include:
monitoring customer accounts and detecting overdue payments
collecting and analysing data for a selected payment/debt history
reaching out to customers to discuss their debts
owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets
acting as a Business Partner to Op Cos (e.g. Cash/Pre-Legal Collectors, Sales, Customer Service) to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams (Front and Back Office teams) to ensure effective delivery of collection processes and adherence to standards
managing customer relationship accounts and ensuring a high level of service at all times
handling incoming and outgoing calls with customers
identifying held orders and taking appropriate actions to resolve them, managing the credit limit exceeded process in accordance with credit policy
supporting and contributing to the delivery and implementation of continuous improvement projects in collaboration with Op Co, HGSS and in line with HEINEKEN’s standards
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving personal development in finance-specific skills and business knowledge by implementing your development plan
ensuring process controls, policies, and compliance are adhered to and suggesting improvements as appropriate
maintaining complete and up-to-date process documentation.
You are a good candidate if you have:
Portuguese level C1
English level B2
at least 2 years of experience in OTC Collection area
experience in accounting background & expertise
strong customer focus
collection experience, particularly with HORECA customers
ability to deal with resistance
ability to work under time pressure
understanding of end-to-end Order to Cash process
business knowledge
written and verbal communication skills
experience in a multinational environment (including Shared Services Centers)
negotiation skills
willing to work in shift mode (12pm-8pm).
At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
For further information, and to apply, please visit our website via the “Apply” button below.
