Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.
About The Wilshire Group
The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.
Our core values—professionality, efficiency, flexibility—underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.
Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.
Job Title: Director of Patient Access
Pay Rate: $90–$100 per hour (W2)
Contract Type: Full-Time Contract (6–12 months, potential for extension)
Location: Remote (within the U. S.)
Reports To: Vice President, Revenue Cycle Operations
Overview
We are seeking an accomplished
Director of Patient Access
to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and strengthen the connection between Patient Access and the overall Revenue Cycle.
The ideal candidate is a seasoned healthcare executive and consultant with a proven history of operational leadership in
hospital-based Access Services ,
Epic system optimization , and
strategic process improvement. This W2 contract role will collaborate with executive and site-level teams to drive measurable outcomes in throughput, cash acceleration, and patient satisfaction.
Key Responsibilities
Serve as the
strategic and operational leader
for Patient Access functions across hospitals and ambulatory sites.
Evaluate and optimize workflows for
registration, scheduling, financial clearance, insurance verification, point-of-service collections, and pre-service authorization.
Develop and implement
standardized procedures
to ensure compliance, accuracy, and consistency across all Access departments.
Partner with
Revenue Cycle, IT, and Clinical teams
to streamline the patient journey from scheduling to discharge.
Lead initiatives to enhance
estimate automation, benefit collection, real-time eligibility (RTE), and financial counseling programs.
Use
data analytics and reporting tools
to measure and communicate key performance indicators (KPIs), including wait times, denials, and patient satisfaction.
Drive
Epic optimization efforts , including workflow redesign, ASA table management, and decision tree configuration.
Provide
interim leadership
or executive-level support during transitions or organizational change.
Mentor and develop Access leaders and staff to promote engagement, accountability, and professional growth.
Collaborate with hospital executives to align Access Services with strategic and financial objectives.
Qualifications
15+ years
of progressive leadership experience in hospital Patient Access and Revenue Cycle operations.
10+ years
of
Epic system experience , with a strong understanding of front-end workflows and automation.
Proven ability to manage multi-site Access operations in
academic or large community health systems.
Demonstrated success implementing strategies that improve
cash collections, reduce denials, and elevate the patient experience.
Strong background in
team development, change management, and cross-functional collaboration.
Master’s Degree in
Healthcare Administration or Public Administration
(required).
Bachelor’s Degree in
Business Management or related field
(required).
CHAM Certification (NAHAM)
strongly preferred.
Preferred Experience
Previous leadership or consulting roles with
major health systems
preferred.
Experience leading large-scale
Epic implementation or optimization
initiatives.
Proven ability to deliver
data-driven solutions
to complex patient access and financial clearance challenges.
Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.
As set forth in The Wilshire Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
