Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience. Responsibilities Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more. Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses. Continuously analyse market trends across the payment space in order to increase the quality and efficiency of our customers' experience. Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs. Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence. Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX. Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers. Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems. Ensure the payments team are remaining current on industry trends. Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs. Ensure end user issues are resolved in a timely manner. Manage, recruit and train a team of payment specialists across different geographies. Act as a primary POC with network partners to resolve ongoing production issues. Requirements Fluency in both written and spoken English. Bachelor’s or Master’s degree in Finance or a related field. Advanced knowledge of global payment systems, region-specific rules and regulations. Payment operations experience across tech / fintech / gaming industry is an advantage. Proven experience in fraud, risk, KYC, investigation, and risk management. Expert experience managing, leading and building a wider team. Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations. Experienced owning and solving complex payment issues. Understanding of Compliance and Risk Awareness. Benefits Quarterly performance bonuses. Flexible working hours. Top-of-the-line equipment. Education allowance. Referral bonuses.28 days paid annual leave. Highly talented, dependable co-workers in a global, multicultural organisation. Our teams are small enough for you to be impactful. Our business is globally established and successful, offering stability and security to our Team Members. Our Mission Our mission is to be an everyday entertainment platform for everyone. Our Operating Principles Create Value for Users. Act in the Long-Term Interests of Sporty. Focus on Product Improvements & Innovation. Be Responsible. Preserve Integrity & Honesty. Respect Confidentiality & Privacy. Ensure Stability, Security & Scalability. Work Hard with Passion & Pride. Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally, employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
#J-18808-Ljbffr