- Salesforce
about-project :
- The project involves the implementation of a Salesforce-based system designed to offer vehicles and related financial products to both B2 B and B2 C customers. This system will be built upon the Salesforce platform and integrated with other systems to ensure seamless operation and enhanced customer experience. The project focuses on creating a streamlined solution for managing vehicle offerings and associated services efficiently.
responsibilities :
- Serve as a Problem Solver Manager/Project Manager for an existing service, responsible for managing and overseeing ticket resolution
- Coordinate and lead the resolution process for technical and operational issues, ensuring timely and effective solutions
- Collaborate with cross-functional teams to identify the root cause of problems and recommend or implement appropriate solutions
- Ensure continuous improvement of service quality by monitoring and refining the support process
- Work closely with clients and technical leads to maintain clear communication throughout the project lifecycle
requirements-expected :
- Minimum of 3 years of professional experience in a similar role
- Proficiency in Salesforce (must-have technology)
- Solid understanding of ticket management and issue resolution processes
- Familiarity with coordinating between various teams to ensure effective problem-solving
- Experience in managing or overseeing existing services within Salesforce environments (not a developer role)
