Itsm Product Manager, Gdańsk

Ostatnia aktualizacja 2024-07-25
Wygasa 2024-08-25
ID #2179626536
Itsm Product Manager, Gdańsk
Poland, Pomorskie, Gdańsk,
Zmodyfikowano June 3, 2024


Description & Summary Innovative and technological projects are our daily business.

We provide customers with the highest quality guided by integrity, objectivity and investment in data, tools, technologies, products and services.

We believe that with non-obvious combinations of skills, experience and technology, we can actively participate in shaping tomorrow.

We are looking for: IT Services Platform Configuration Management Lead The Operations Team is responsible for serving as a strategic business partners across IT and other functional units as well as the lines of service.

The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.

Your future role: Architect, design, and implement the Common Service Data Model (CSDM) framework and Configuration Management Database (CMDB) solutions, Collaborate with stakeholders to understand their requirements and translate them into technical specifications for CSDM/CMDB implementation, Help develop and maintain CSDM/CMDB policies, processes, and procedures to enable efficient management of the IT infrastructure, applications, and services, Provide guidance and support to the IT team on CSDM/CMDB-related issues and inquiries, Continuously evaluate and improve CSDM/CMDB processes to optimize IT service management and enable effective decision-making, Apply if you have: Demonstrates abilities and/or a proven record of success as a team leader, Extensive product knowledge for all Service Now ITSM products, including Incident Management, Change Management, Problem Management, Service Level Management, Knowledge Management, Continual Improvement Management, and any related tools, Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence, Willingness to help to execute on Pw C strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements, Experience in supporting stakeholders and customers through product releases and platform upgrades, Developing and sustaining effective business relationships skills at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes, Aligning with product support including knowledge sharing and maturation of product support model, Experience in collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s), Driving alignment to established technology standards, practices and processes, Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures, Exhibiting experience with Service Now Platform Implementation, Resolving conflicts constructively, Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.

By joining us you gain: Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by Pw C and conversations with native speaker, Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, Possibility to create your individual benefits package (a.o.

lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 3 paid hours for volunteering per month, Additional paid Birthday Day off, And when you start enjoying Pw C as much as we do, you may recommend your friend to work with us.

Recruitment Process: Apply, Talk to our Recruiter on a short HR screening call, Get to know each other better during an interview with the recruiter and hiring manager. ​With any queries please contact with job title in the subject.

Your personal data will be processed for recruitment purposes by Pw C Advisory spółka z ograniczoną odpowiedzialnością sp.k.

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If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted.

Full information about processing your personal data is available in the.#LI-K1 #LI-Remote

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Itsm product manager

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