Join to apply for the Client Service Supervisor role at Brown Brothers Harriman5 days ago Be among the first 25 applicants Join to apply for the Client Service Supervisor role at Brown Brothers Harriman Get AI-powered advice on this job and more exclusive features. At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years Join us as a Client Service Supervisor!Brown Brothers Harriman is currently recruiting a Client Service Supervisor. In this job as Client Service Supervisor - Japanese market within the Client Service Team you will work independently to service relationships to ensure that an exceptional level of client service is met. In this role you will support clients under less direction from the Client Service Team Leader, you will work on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members. Some Of Your Key Responsibilities Include People Management Manage and supervise a team of representatives Conduct annual performance appraisals and provide regular feedback based on goals for direct reports Client Servicing Work independently to respond to all client inquiries on a daily basis including the most complex and escalated issues and own resolution Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients Maintain a strong knowledge of BBH departments, systems and services across all products and businesses Introduce and familiarize clients to new technology, automation tools and BBH Worldview systems Participate in client conversions and special projects as required Service Improvement Understand the way in which BBH and our clients operate to be able to suggest and implement changes Maintain a strong knowledge of industry initiatives to help anticipate future client requests Risk Management and Control Adhere to and assist in implementing all risk policies and procedures Monitor receipt of all client documentation Review and ensure collection of client invoices Communication Represent the department in cross office meetings Communicate deliverables and action items from these meetings to the Client Service Manager and Team Leaders What We Offer To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance Contracts for an indefinite period, from day one Private medical care Life Insurance Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. Professional trainings and qualification support Wellbeing Program Online Social Fund benefit platform Social, sport and integration events Onboarding Program for new hires Desired Qualifications Education level and/or relevant experience(s)Bachelors Degree3 to 5 years of working experience in finance Project management skills and experience Excellent written and verbal communication skills Fluent English in speaking and writing, Japanese language is a plus Good knowledge of Japanese culture Excellent problem solving skills We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply. About BBHBrown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Banking, Financial Services, and Investment Management Referrals increase your chances of interviewing at Brown Brothers Harriman by 2x Get notified about new Client Services Supervisor jobs in Cracow, Małopolskie, Poland. Customer Care Workforce Manager (all genders)Senior Specialist in Client Service & Fund Accounting Team (Alternative Investments)Senior Specialist in Client Service & Fund Accounting Team (Alternative Investments)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr