At HEINEKEN Kraków (HEINEKEN Global Shared Services), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data, and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. Your responsibilities would include: Monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts. Owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets. Acting as a Business Partner to Op Cos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service) in order to provide timely and accurate data and ensure effective collections. Working collaboratively with other HGSS teams (Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed. Managing customer relationship accounts and ensuring a high level of service is provided at all times. Handling incoming and outgoing calls with customers, identifying held orders and taking appropriate actions to resolve them, and managing the credit limit exceeded process in accordance with credit policy. Supporting and contributing to the delivery and implementation of continuous improvement projects in collaboration with Op Co, HGSS and in line with HEINEKEN’s standards. Regularly updating the Team Leader about developments and progress of collections opportunities and issues. Driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan. Ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate. Maintaining complete and up-to-date process documentation. You are a good candidate if you: Portuguese level C1 English level B2 At least 1 year of experience in OTC Collection area. Ability to work in shift mode - min. 2 days/week 12-8pm. Experience in accounting background & expertise. Strong customer focus. Collection experience. HORECA customers experience. Ability to deal with resistance. Understanding of end-to-end Order to Cash process - Business knowledge. Written and verbal communication skills. Experience in a multi-national environment (incl. Shared Services Centers). Negotiation skills. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to the global team or locally (in line with the local HGSS Whistleblowing procedure). For further information, and to apply, please visit our website via the “Apply” button below.
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