Overview
Working with inspiring and experienced colleagues, you’ll find that the atmosphere in our city-centre Kraków office is informal, engaging, and full of energy. Our teams deliver essential services to Pepsi Co employees and customers across Europe — driving excellence with curiosity, collaboration, and a “get-things-done” mindset.
This role is a great opportunity to grow your career in a dynamic, multinational environment while supporting key customers and ensuring top-quality service delivery within the Supply Chain area.
Responsibilities
In this role, you will:
Build strong relationships and collaborate with key customers from various channels (Discount retailers, Cash & Carry, Hypermarkets, Convenience, Supermarkets, etc.).
Register and report disputes (price corrections, value adjustments, retrospective settlements) in a timely and accurate manner.
Analyze and clarify disputes in cooperation with clients and internal teams (Sales, Logistics, Finance).
Prepare and monitor corrective documents (PCRs, retrospective corrections) according to contractual agreements.
Support ongoing projects related to IT systems, Customer Service, Sales, and Logistics improvements.
Maintain accurate records and reports, ensuring compliance with accounting and internal control principles.
Identify trends and propose actions to minimize recurring issues or discrepancies.
Qualifications
Bachelor’s degree (completed or in progress).
Fluent German and English
(both written and spoken).
Minimum
1 year of experience
in customer service, order management, or related support roles.
Working knowledge of
SAP or similar ERP systems.
Good command of
MS Excel
and other MS Office tools.
Strong communication and analytical skills, with high attention to detail.
Team-oriented, proactive, and comfortable interacting across functions.
What we offer
Hybrid working model and flexible hours.
Learning and development opportunities in a global environment.
Friendly, inclusive culture where your ideas matter.
Comprehensive benefits and wellbeing support.
Note: The ‘Internal Reporting Procedure’ for reporting violations of law and follow‑up actions under the Whistleblower Protection Law (June 14, 2024) is available at www.pepsicopoland.com under the Contact/Career tab.
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