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Senior Application Reliability Engineer
role at
HSBC
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Senior Application Reliability Engineer
role at
HSBC
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HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
We have a unique opportunity for you to join our team (CTO Dev Ops Services) and help improving the developer experience by improving the application which are used globally by HSBC staff in their daily work as part of SDLC. The applications are used by more than 50000 staff so it is very much important to keep it running without degradations, major incidents and in case there are need to take quick actions to make application is available and productivity of the users is not impacted as these applications are used to deliver the new baking applications, features etc. through agile ways of working.
What you’ll be doing:
Work as Dev Ops Engineer/SRE for our global, highly available (24x7) deployment of Jira and Confluence
Design, implement and maintain highly available, performant, scalable and secure Atlassian Jira and Confluence estate
Automate deployment, monitoring, recovery and other support operations of Atlassian applications using infrastructure-as-code tools, CI/CD pipelines and programming scripts
Lead incident responses, root cause analysis and post-incident-reviews with our global Atlassian team, infrastructure teams (Network, Linux, Database and Storage, etc.) and application vendors
Work in partnership with the product owner to define operational metrics (KPIs/SLIs/SLOs); build & maintain observability to continuously monitor the operational performance; create & execute action plans to address failures to meet the desired metrics.
Plan and execute application/infrastructure migration, DR failover/testing, and upgrade activities
Review user support queries, enhance automation and self-service capability to improve user experience and reduce manual toil on user support.
Coaching junior team members to uplift the team’s Dev Ops and SRE capabilities and strengthen collaborations. Support team’s hiring and people management activities.
You're a great candidate if you have these:
Strong experience in leading SRE/Dev Ops team in an agile working environment
Self-starter and focused on deliverables and a biased for action - flexible and agile attitude in respect to responsibilities and change.
Strong hands-on experience in designing and maintaining mission-critical Java & Linux-based application environment on-premises and on cloud (ideally AWS/GCP)
Strong hands-on experience automating support and delivery operations with Terraform/Ansible/Puppet, CI/CD pipelines and programming scripts including building observability with Grafana, Prometheus, Splunk, App Dynamics or similar tools.
Strong experience in collaborating with globally dispersed, cross-functional teams and vendors in project delivery, incident & problem management. Excellent oral, written communication and presentation skills. Able to perform out-of-hours production support and project delivery duties.
Strong hands-on experience in performance optimization and troubleshooting issues on Oracle & Postgre SQL databases, Network, Storage, Linux OS & JVMs.
Good full-stack engineering skills with some of these programming languages - Java, Python, Node JS, Go
Experience in maintaining Atlassian applications in a large enterprise and migrating them from on-premises to Cloud/Saa S will be preferrable but not necessary.
What you’ll get with us:
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Free parking
You'll achieve more when you join HSBC.
If your CV meets our criteria, you should expect the following steps in the recruitment process:
Online behavioural test
Telephone screen
Job interviews with the hiring managers
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Financial Services and Banking
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