GBO Business Support Specialist (with technical skills), Ingka Business Service Center
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GBO Business Support Specialist (with technical skills), Ingka Business Service Center
role at
IKEA
WHO YOU ARE
you are familiar with SF, GV (SAP) and Service Now systems
you have an analytical mindset and can identify interdependencies between processes
you are focused on continuous improvement and enjoy finding creative, non-standard solutions
you are accurate, independent, and have strong organizational skills
you enjoy sharing your knowledge and supporting less experienced colleagues, acting as a buddy and mentor when needed
you take ownership of your work and are committed to delivering results that align with team and organizational goals
you are fluent in English and feel confident working in a digital and fast-paced environment
Knowledge of data analysis and reporting in Power BI is an asset
Experience with VBA will be considered a strong advantage
A DAY IN YOUR LIFE WITH US
you manage People Operations activities in your assigned area (e.g., Change Requests, Testing, System Support, Reporting, Project Activities)
you lead and coordinate the full lifecycle of business support tasks – from gathering requirements to testing and final implementation
you work closely with Digital People Domain and People Services teams and Project Team, ensuring consistent service delivery across countries
you run triage meetings with stakeholders, gathering input and helping drive quick and effective decisions
you identify areas for improvement in our support processes and actively contribute to making them more efficient and user-friendly
you support data maintenance and release planning, ensuring smooth operations and minimal disruption
you provide input into our service delivery frameworks and help ensure they are followed and continuously improved
you mentor and support colleagues by sharing your expertise, helping them grow while ensuring high-quality delivery of assigned tasks
TOGETHER AS A TEAM
In the GBO People Operations Support Team 2, together with other Specialists and Senior Specialists, you will process and maintain on time all incidents, requests, documents, and reports related to the HR systems used by IKEA. You will also be the support to all the IKEA co-workers and business partners working in the HR area. This includes answering their questions related to HR Systems or solving their problems reported through the ticket system. You will be supported in your daily work by Team Leader whom you can consult in demanding situations. You can also count on your Buddy who will help you get to know IKEA’s culture and values and successfully get through the onboarding process.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com. Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote. We’re looking forward to meeting you!
A LITTLE ABOUT US
As Ingka Business Service Center, we are part of IKEA, and we support shops and other IKEA companies with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). With us, you can spread your wings in the field of finance or HR. We will appreciate both your linguistic background and your experience in human resources management, but what is particularly important to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our employees.
When you get to know us better, you will see that work at IKEA is… so much more than a job!
Our FIKA will perk you up for sure, but we offer more perks than that:
hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
annual appreciation bonus dependent on performance in the relevant fiscal year
home work allowance
cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families
wellbeing support – Edenred pre paid lunch card, Employee Support Program – support in difficult life situations
personal accident insurance and pension plan
jubilee awards, gifts, and special events
additional 4-week paternity leave
co financing of language courses
We’re looking forward to meeting you!
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