Customer Service Agent, Siedlce

Ostatnia aktualizacja 2024-02-06
Wygasa 2024-03-06
ID #2014023599
Customer Service Agent, Siedlce
Poland, Dolnośląskie, Siedlce,
Zmodyfikowano February 2, 2024


Spot On is a cutting-edge software company dedicated to redefining the merchant services industry. Spot On combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. Our tools increase revenue and connect businesses with their customers using rewards, deals, online reviews, website building, and data analytics. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and other small to midsize businesses. We have our service deployed in many cities across the U. S. and Mexico.

On a daily basis, you will:
Respond promptly to client inquiries through multiple communication channels, including, but not limited to: phone, email, and/or chat, in a courteous and professional manner
Qualifying metrics/criteria:
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries
Document all client interactions and transactions accurately in the database system (backlog & inbox management)
Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion.
Maintain and upkeep knowledge of Spot On products, services, and policies

What skill are we searching for?
1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Banking, finance, payment, or customer service-related industry experience desired
Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded
Able to create long-lasting bonds with clients and colleagues.

Nice to have:
Verbal and written Spanish communication skills
Previous restaurant experience is a plus

Here’s a bit about what we have to offer:
Competitive pay: 4600-7000 PLN gross on Co E (plus bonus!)
Possibility to earn in USD (American dollars)
Access to e-learning platforms (O’Reilly, Linked In Learning)
Fully paid private healthcare in Lux Med
Access to the Worksmile platform with a monthly top-up
Bi-weekly training in Soft Skills & Hard Skills and Internal policies & procedures areas
Company free breakfasts/lunches in the office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a Play Station, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Customer service agent

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