The opportunity
We are seeking a skilled and motivated Service Transformation Analyst to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction.
Your key responsibilities
Project Management:
Participate in the planning, execution, and delivery of service transformation projects. Manage project timelines, budgets, and resources. Assist the Service transformation manager to ensure projects are delivered on time and within budget. Change Management:
Execute change management activities to ensure smooth transitions and minimize disruption. Process Improvement:
Analyze existing service processes and identify areas for optimization. Develop and implement process improvements to enhance efficiency and effectiveness. Define and manage interfaces with other service processes. Monitor and measure the performance of service processes. Service Integration:
Evaluate and recommend new services & processes to support service transformation initiatives. Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements Assist Service transformation manager to implement new services, processes and tools within the BMO Stakeholder Management:
Build and maintain strong relationships with key stakeholders. Communicate project progress and updates to stakeholders. Address stakeholder concerns and issues. Data Analysis & Reporting:
Collect and analyze data to track service performance and identify areas for improvement. Prepare reports and presentations to communicate findings and recommendations. Skills and attributes for success
Experience in defining and managing core methodologies and processes within a business management office. Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets. Strong understanding of financial management processes, including planning, forecasting, and product TCO. Proficiency in managing multiple projects simultaneously. Experience with project management methodologies (, Agile, Waterfall). Strong ability to analyze data and identify trends. Proficient in problem-solving and critical thinking. Excellent verbal and written communication abilities. Ability to present ideas clearly to various stakeholders. Strong relationship-building skills. Ability to work collaboratively with cross-functional teams. Ability to design services that enhance customer experience. Willingness to learn and embrace new technologies and processes. To qualify for the role, you must have
Bachelor’s degree in business administration, Finance, Information Technology, or a related field. Minimum of 3 – 5 years of experience in service management, transformation, or a related field. Proven experience in developing processes, and implementing tools within a business management or similar function. Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc. Familiarity with data analytics tools and techniques. General project management skills with the ability to manage multiple priorities and deadlines. Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus. Strong analytical and problem-solving skills. Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions. Prior experience in a Professional Services Firm is highly desirable. What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. About EY
EY | Building a better working world
