Overview:
SOFTSWISS continues to expand the team and is looking for an experienced L2 Support Engineer.
We need an accomplished professional who shares our culture and values.
About Product:
Payment Gateway (Finteq Hub) :
The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.
Purpose of the role:
The purpose of this role is to ensure the product meets business objectives and client needs through strong technical expertise, proactive problem-solving, and cross-team collaboration.
The role is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients.
Key responsibilities:
Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development
Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices
Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams
Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries
Required Experience:
English Proficiency - Upper Intermediate or higher
Presentation skills - Confident leading calls, demonstrations, and presentations
Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc
Proficient with Postman including scripts, tests, and so on (or analogs)
Advanced usage of AI tools. • Proactive mindset with a commitment to delivering results
Nice to have:
Russian Proficiency - Upper Intermediate or higher
Hands‑on experience with payment systems providers (cascading, 3 DS, etc)
Prior experience in technical support
Coding knowledge - ability to build a simple HTTP client (any language), create an API signature script
Familiarity with ELK stack or similar logging/monitoring tools
Our Benefits:
Full‑time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
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