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Customer Service Manager

Ostatnia aktualizacja 2025-02-09
Wygasa 2025-02-09
ID #2573940506
Free
Customer Service Manager
Poland, Kujawsko-Pomorskie, Bydgoszcz,
Zmodyfikowano January 28, 2025

Opis

Within our SCM Logistics department, we are looking for an experienced professional with a desire for creative perspectives for our location in Bydgoszcz who starts at the earliest possible date.

Customer Service Manager   Your tasks: We make the difference together As Customer Service Manager you supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements end efficiency targets are met You are shaping the strategic goals, aligning Customer Service operations with business objectives and driving our digitalization initiatives You are developing policies, processes, and standards to enhance customer satisfaction and operational efficiency You are interacting with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnership You are monitoring key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement You are coordinating with other departments, such as sales and transportation, to ensure seamless order processing and delivery You lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations   Your profile: We like what makes you stand out You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area You have experience in people management and leadership in larger teams You have good knowledge of English speaking and writing You are conceptually strong and have a can do - mentality You have an independent, structured way of working and strong numerical reasoning skills You know how to visualize concepts and ideas   Your benefits: We support your development An international organization that conducts socially responsible business Cooperation based on values and with perspective: “FRo STA is Us” Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others Opportunity to reach for new experiences, develop skills and improve oneself Digitization and optimization of processes and tools for success Benefit package and canteen   Are you looking for a new challenge in a competitive environment? Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you.

Send us your cv and let’s talk!

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Customer service manager

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