Job Title: Manager, Product Development Overview: This is a unique Product Management role with responsibility for improving the issuer, merchant, and partner experience at Mastercard. Generate actionable insights to improve Mastercard’s products. Be a Subject Matter Expert on payments, digital wallets, card tokenization, Open Banking, and associated technologies. Provide customer-centric technical & thought leadership to Product and Delivery teams. Navigate effectively in a cross-functional matrix environment across multiple organizations. Questions for You: Have you ever brought a payment solution to market? Are you passionate about creating best-in-class products and experiences? Have you ever worked with geographically distributed and cross-functional teams? Role: Define requirements for internal platform used to generate detailed, actionable, customer-centric insights for improving Mastercard digital products. Represent the customer point-of-view by managing a suite of applications that simulate Mastercard’s customers. Work with internal and external partners to conduct “real-world” implementations of Mastercard APIs and services. Use various feedback methodologies to surface issues/gaps, and generate compelling solutions. Influence internal stakeholders in Product, Technology, and Delivery to drive customer-focused improvements. All About You: Excellent consultative skills to analyze products and processes, surface relevant insights, and recommend compelling improvements. Software engineering or solution architecture background, experience in API onboarding, implementation, and documentation. In-Depth knowledge of payments technology stack. Proven experience in payment product conceptualization, solution design/architecture and development, preferably in the financial services industry. Demonstrated proficiency in both written and spoken English. Above-average verbal and written communications skills, including ability to create compelling presentations. Comfort presenting to cross-functional and executive audiences. Bachelor's degree or equivalent experience.
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