Employment type Full-Time Job Description Req#: 36054 Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? About this opportunity In this role you are mainly responsible for responding to dental professionals’ inquiries, complaints and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile. As Customer Success Specialist you help the Polish Invisalign Doctors with all the process situations they can come up with. From handling their Invisalign inquiries to questions about their website. You will be responsible for Polish market. In this role, you will… Handling calls and processing tickets from Polish customers Reactively and proactively handle customer situations taking their questions and concerns to resolution in a timely, patient, tactful and professional manner via phone and email. Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management. Accurately and thoroughly document information in the company’s database about each contact following defined parameters. Maintain comprehensive knowledge of company processes, procedures and product information/materials. Meet departmental standards for personal and team performance metrics. In this role, you’ll need … Bachelor’s degree and/or equivalent experience required 2 – 4 years’ experience in a customer based or related environment Excellent written and verbal communication skills in Polish and English is a must Customer-centric attitude and great communication skills Efficiency at managing demands including prioritization, responsiveness and keeping others informed. Confident in a tech environment and comfortable with software. Experience with Salesforce.com and/or SAP would be considered as a significant plus. Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; i Tero Intraoral Scanners and Ortho CAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3 D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire. #LI-AB1 #LI-Hybrid About the company Align Technology is a manufacturer of 3 D digital scanners and the Invisalign clear aligners used in orthodontics. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U. S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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