Senior Integration and Field Engineer IRC264236
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers worldwide. The GL team develops, QA's, and supports various generations of these solutions.
The Cable OS project involves developing new software-based network equipment that provides Internet/IPTV/Vo IP services using powerful servers.
This innovative solution for Internet Service Providers aims to replace traditional hardware equipment and migrate to the cloud, reducing support costs for hardware network equipment. Currently, no competitors exist for this project globally, offering a unique opportunity to be at the forefront of a rapidly developing product within a fast-paced engineering team.
We Offer

Opportunity to work with domain professionals promoting high standards.
Experience supporting leading Cable Operators and MSOs globally.
Comprehensive training in Digital Video, DOCSIS, and Networking.
Hands-on experience in developing, maintaining, and supporting modern embedded Linux-based systems.
Work with cutting-edge networking solutions using NFV and SDN technologies.
Collaborate with multicultural teams across continents.
Travel to Europe for troubleshooting and system integration activities.

Requirements

Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or related field.
Understanding of networking systems, hardware/software design, and troubleshooting.
Strong theoretical knowledge of IP networking, switching, routing, and TCP/IP.
Ability to interpret technical documentation.
Advanced English; additional European languages are a plus.
Experience with Linux server configuration and administration.
Ability to communicate and document customer issues clearly.
Preferred knowledge of DOCSIS, DVB/ATSC, CMTS, BNG, and PON configuration/troubleshooting.

Travel requirements:
This position requires significant travel within NAC and EMEA regions, mainly, and the candidate should be prepared to work in NAC time zones (PDT, MDT, EDT).
Job Responsibilities

Support activities for Cable OS lab integration, testing, and field trials.
Communicate with marketing, engineering, and sales teams regarding client expectations.
Update clients on project status and plans.
Create and maintain project documentation.
Test new software/hardware; report defects.
Lead client field trials.
Train clients and field teams on Cable OS operation and troubleshooting.
Assist with deployments and technical support.

What we offer
Our culture emphasizes caring, learning, meaningful work, balance, and integrity. We foster an inclusive environment that supports professional growth and impactful projects.
About Global Logic
Global Logic, a Hitachi Group Company, is a trusted digital engineering partner helping leading companies create innovative digital products and experiences since 2000.
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