Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Your location Your location Industries Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Katowice, Lublin, Kraków# Infrastructure Monitoring Analyst with French## **YOUR ROLE**We are looking for an **Infrastructure Monitoring Analyst with French** to join our team in a **hybrid work model**. The role requires working **from the office up to 40% of the month**. You will be part of a **24/7 support** team, working **12-hour shifts**. Your main responsibility will be monitoring IT infrastructure, reacting to alerts, and escalating incidents when needed. Good communication skills in **French and English** are required.## **YOUR TASKS*** Log customer requests received via email, phone, or ticketing system into the internal ticketing tool under supervision.* Handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).* Perform initial case handling: gather information, categorize requests, and escalate them to the appropriate teams when needed.* Monitor customer systems and applications using standard monitoring tools and report alerts following defined procedures.* Support the maintenance of basic documentation by updating ticket notes and contributing simple updates.* Collaborate with senior team members to ensure timely follow‐up and resolution of customer issues.* Providing trainings to new joiners## **YOUR PROFILE*** Good verbal and written **French** skills.* Basic **English** communication skills.* Customer - focused attitude Strong interest in supporting IT services.* Good communication and teamwork skills.* Basic understanding of IT concepts (e.g., what an incident is, general awareness of applications and infrastructure).**Nice to have:*** Experience in customer support, monitoring, or working in a service desk environment.* Previous exposure to ticketing tools or IT support processes.* **Practical benefits:** private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.* **Access to over 70 training** tracks with certification opportunities (e.g., Gen AI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Continuous feedback and ongoing performance discussions** thanks to our performance management tool Get Success supported by a transparent performance management policy. Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile —. You can also find us on. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Experience level Experienced Professionals Location Katowice, Lublin, Kraków Business unit Cloud Infrastructure Services Professional communities Cloud Infrastructure Management
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