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Customer Success Agent

Ostatnia aktualizacja 2025-02-09
Wygasa 2025-02-09
ID #2573940539
Free
Customer Success Agent
Poland, Mazowieckie, Warszawa,
Zmodyfikowano January 28, 2025

Opis

Auto Bid Master  is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions.

For over 15 years , we have been successfully providing our US and global customers with access to online vehicle auctions, and efficiently delivering their vehicles to every major port in the world.

We are a passionate and dedicated team composed of 100+ employees worldwide , committed to making Auto Bid Master the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun.

Auto Bid Master is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all.  You will work as part of our customer success team, contacting current users of the Auto Bid Master website.

You will be working closely with online customers, auction support teams.

Your expertise will be in managing customers’ inquiries and support.  The customer success agent is often the first impression of Auto Bid Master for our prospective customers, so confident, professional communication skills are a must! Responsibilities:   Customer service: Assist on-line customers with questions, issues, website navigation, order tracking, and complaints, via email, phone, chat etc.

as needed. (50-65 calls/day on average) Manage customer support by obtaining, analyzing and verifying customer’s needs.  Act as the face of Auto Bid Master to influence customers to order from us again  Engaging potential customers in smart, consultative dialogue Embody the Company Core Values in every interaction with customers, team members  Execute strategies to improve customer success and increase retention.

  Requirements:   Fluent English  Fluent Russian/Ukrainian Experience in Customer Support or Service  Experience in the e-commerce industry  Experience with Zendesk or other ticket-based customer support platforms  Excellent interpersonal, verbal, and written communication skills Quick, efficient computer skills and strong multi-tasking abilities Positive attitude and go-getter mentality Quick, eager learner Based in Warsaw or nearby Benefits:    Competitive compensation Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry  All the equipment you’ll need to be successful  Paid vacation, days off, and sick leaves  US public holidays are off — we work according to the US calendar  Working hours : 15:00 CET - 00:00 CET/16:00 CET - 01:00 CET Kind Reminder : we employ ONLY via B2 B type of contract! Exciting and memorable team-building activities and corporate parties 

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Customer success agent

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