Polish-English Travel Customer Service in support of Booking.com Company: TTECLevel: Specialist Working hours: Full time Published: 2024/10/10 Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll: Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role: Fluent in Polish and English High school diploma or equivalent6 months or more of customer services experience Recognize, apply and explain your product or service knowledge Computer savvy Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently What You Can Expect: Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds20 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland Relocation assistance available Competitive compensation, performance bonus opportunities and benefits A Bit More About Your Role: We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC: Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. Apply Today: After successfully completing the online application, please make sure your communication lines are open and regularly check your email for instructions.
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