Select how often (in days) to receive an alert: Sales Back Office Specialist with German (Hybrid)Date: May 15, 2025 Location: Warsaw, PLAbout Franke About the job As a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service. You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization. We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office. Providing first level product support to customers via written communication Managing product returns and claims Creating field service orders Taking part in testing new solutions and participation in process improvement projects Creating and updating proper process documentations Support on newcomers onboarding Support of service scope expension What you bring High level of customer and solution orientation Experience in customer-/after sales - service Strong attention to detail and accuracy Ability to work independently and within a team Willingness to learn quickly Experience and strong orientation to KPIs and targets Experience in work with SAP/SD module and/or SAP C4 C is an advantage Basic technical understanding is an advantage What we offer you A chance for professional development Work in an international environment where English is the main language of communication Office location – quick and convenient public transport, near Warsaw West Station Flexible working time (from 7 AM to 5:15 PM)Home office options up to 60% (Mandatory minimum of 2days per week in Warsaw office)Social benefits such as: Benefit platform Medicoverprivate medical care Multisport Card Life insurance Discount for Franke products E-learning platform Co-financing of glasses Co-financing of 14-day holidays (’Wczasy pod gruszą’)We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much. Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
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