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Head Of Customer Support

Ostatnia aktualizacja 2025-02-06
Wygasa 2025-03-06
ID #2582454673
Free
Head Of Customer Support
Poland, Łódzkie, Łódź,
Zmodyfikowano February 2, 2025

Opis

Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department.

You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.

Key responsibilities: Overseeing the daily operations of the Customer Support team; Planning and assigning tasks to team members to ensure efficient customer service; Delivering regular quality analyses and preparing monthly reports to monitor team performance; Ensuring stable operations across all communication channels (chat, email, social media); Onboarding new employees to quickly integrate them into the team and procedures; Scheduling the team’s work shifts, considering business needs and staff availability.

What we’re looking for: Knowledge and experience in the cryptocurrency industry; Previous experience in a managerial role, preferably in customer support; Proficiency in English and Polish at a minimum of C1 level; Ability to manage a team and organize work under pressure; Excellent communication and interpersonal skills; Capability to analyze data and draw conclusions to improve service quality; Strong problem-solving skills and decision-making abilities.

What we offer: 100% remote work; Exciting team-building company trips abroad two times a year; Possibility to work remotely from corporate apartments located across Europe; Private healthcare - Lux Med; Multisport card; English lessons during working hours; Training budget.

Work in an innovative and dynamic environment; Opportunities for professional development and upskilling.

Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Head of customer support
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