Senior Manager, Service Delivery, Capability Engineering, Global Commercial & Medical IT
Join to apply for the
Senior Manager, Service Delivery, Capability Engineering, Global Commercial & Medical IT
role at
Biogen
Senior Manager, Service Delivery, Capability Engineering, Global Commercial & Medical IT
Join to apply for the
Senior Manager, Service Delivery, Capability Engineering, Global Commercial & Medical IT
role at
Biogen
About This Role
Biogen is seeking a highly skilled and dynamic leader to join the Capability Engineering (CE) team, serving the Commercial and Medical business globally. This role is uniquely focused on two key areas: driving technical transformation across diverse global teams and overseeing operational management for CE.
About This Role
Biogen is seeking a highly skilled and dynamic leader to join the Capability Engineering (CE) team, serving the Commercial and Medical business globally. This role is uniquely focused on two key areas: driving technical transformation across diverse global teams and overseeing operational management for CE.
The ideal candidate will have deep technical expertise in Dev Ops practices, coupled with strong leadership, collaboration, and communication skills to influence teams that do not directly report to them. They will measurably improve solution delivery performance across all CE Dev Ops workstreams by collaborating with global teams to implement effective foundational processes, automation, tools, and metrics. The Senior Manager will also act as a key partner to senior leadership in managing the Capability Engineering operations by ensuring the efficient tracking of CE initiatives and technology.
What You’ll Do
Technical Transformation
Lead the implementation of foundational Dev Ops practices, including CI/CD pipelines, observability, test automation, and release automation across 15+ teams.
Drive alignment and adoption of standardized tools, processes, and methodologies to improve delivery performance.
Act as a subject matter expert, guiding teams through technical change with hands-on support and leadership.
Champion collaboration, innovation, and continuous improvement in engineering practices.
Operations Management
Oversee day-to-day operational management for CE, including tracking initiatives, resource capacity, performance metrics, license usage, budget, spend, and contracts.
Provide regular reporting and insights, facilitating discussions with senior leadership on operational performance, risks, and opportunities.
Drive unification of operational KPIs across CE teams to enable better decision-making and efficiency.
Other job duties as assigned, which may be modified to meet business needs.
Who You Are
You are a dynamic team player and individual contributor who thrives on driving technical transformation and operational excellence. Your deep technical expertise in Dev Ops and ability to influence diverse teams set you apart. You excel in collaboration and communication, enabling you to align teams toward common goals. Your strategic mindset and operational acumen allow you to manage complex initiatives efficiently. You are passionate about continuous improvement and innovation in engineering practices.
Required Skills
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
8+ years of relevant work experience with business technology, including in a Dev Ops role with a strong understanding of Dev Ops principles, practices, and tools.
Proven track record of driving Dev Ops adoption or leading technical transformations in a matrixed environment.
Experience with CI/CD tools (e.g., Git Lab CI/CD, Jenkins), monitoring tools (e.g., Logic Monitor, Cloudwatch, and Datadog) and cloud platforms (AWS, Azure).
Preferred Skills
Technical Skills
Deep understanding of Dev Ops practices: CI/CD pipelines, release automation, observability, and test automation.
Hands-on experience in technology delivery: Ability to guide teams through tool implementation and process changes.
Familiarity with Agile methodologies and engineering enablement best practices. Experience with Scaled Agile Framework (SAFe) methodologies is a plus.
Knowledge of enterprise software development and cloud-based platforms.
Relevant certifications such as AWS Certified Dev Ops Engineer, PMP, Certified Scrum Master are a plus
Leadership Skills
Demonstrated leadership in driving process improvements and technological advancements
Proven ability to drive change through influence rather than direct authority.
Strong collaboration and communication skills to align diverse teams toward common goals.
Experience working in global organizations, managing diverse stakeholders across regions.
Experience leading cross-functional teams in a matrixed organization.
Operational Management Skills
Experience tracking complex and multiple technology initiatives, tracking KPIs, and reporting to senior leadership.
Ability to consolidate operational metrics and provide actionable insights.
Strong financial acumen, including budgeting, cost forecasting, and vendor management.
Broad business technology knowledge and skills, preferably in the life sciences industry.
Additional Information
Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
“Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.”
Guy Hadari – Chief Information Officer- Biogen
Job Level: Management
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Project Management and Information Technology
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