What you’ll do:
The Service Sales Support Representative is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.
Promote and sell distributed services and products via phone or e‑mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
Responsible for generating and following up service quotations sent to our customers
Proactively act to understand and solve customer needs and identify solutions to non‑standard tasks/queries
Provide good follow up on ongoing quotes until receiving Purchase Order from customer
Proactively contacting customers based on generated Leads to increase service revenue of Eaton
Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
Establish professional and best practice contacts with the customers
Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
Able to detect and escalat(e) problem or error with data that he/she is responsible for
Service maintenance contract management and upsell focus to capture new business opportunities
Qualifications:
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Sales or order management experience preferably on electrical/IT/telecommunications is a plus
Skills:
Technical sales aptitude and analytical skills
Market, Industry, Channel and Competitive Knowledge.
Salesforce CRM knowledge is a plus
Negotiation and consultative selling skills
Excellent Communication and Interpersonal Skills (Written and Verbal)
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.)
Teamwork, networking and continuous learning skills
Adapting and driving change and process improvements
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting
Strong English and Swedish/Norvegian language capabilities are a MUST
