Servicenow Analyst (regular/senior Level), Warsaw

Support for the implementation of an ESM system based on Service Now – requirements analysis, process mapping, configuration of forms and workflows, process and test documentation.
Your roles and responsibilites

Analyzing business and technical requirements

Mapping processes and creating BPMN models

Configuring forms, workflows, and routing rules for requests

Preparing configuration and test documentation

Supporting end users during the implementation phase

Participating in workshops and Q&A sessions

Collaborating with architects on the configuration of CMDB and knowledge bases

What we expect

At least 5 years of experience in analyzing and implementing ITSM/ESM systems

Knowledge of Service Now, including configuration, forms, workflows, and request management

Experience implementing Service Now in large-scale organizations (2000+ employees)

Good understanding of ITIL (minimum Foundation)

Strong communication skills, attention to detail, proactivity, and analytical thinking

English proficiency at a minimum B2 level

Our offer

Employment based on B2 B

Warsaw - Hybrid work

Benefits: Multisport card, Private medical care, English classes in small groups

FAQ
We will invite you for a phone interview, followed by a technical interview, which takes place remotely. A project qualification stage is also possible, where we can ask you to attend a client meeting or coding session.

The interview takes place remotely and lasts about an hour. You will meet with a recruiter and one or two technical leaders who will verify your technical knowledge and ask you to solve recruitment tasks.

We always try to accommodate your needs. Most often we make appointments in the morning (8:00-9:00) or afternoon (15:00-16:00).

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