- SAP
responsibilities :
- Our role is your opportunity to work as a part of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.
- The main purpose of the Specialist - Technology Support is to work with the rest of the Technology support team to provide efficient and flexible technology support to internal clients and across all internal technology platforms.
- What you’ll be doing:
- Taking ownership and responsibility for managing medium - high complexity support tickets and queries (allocated to them by the Co-ordinators)
- Providing 1st/2nd support
- Ensuring all tickets and queries that come into the team are accurately and securely processed within the Service Now to agreed SLA’s
- Managing and owning ad hoc technology projects
- Providing continual process improvement across the team and function
- Building and maintaining strong working relationships within the team, with Internal Technology and 3rd party vendors to ensure delivery against SLA’s and a consistently high quality of service.
- Maintaining he knowledge base and updating the technical documentation
- Providing support, guidance and training for existing and new team members
requirements-expected :
- At least 3 years of experience in Service Desk
- Fluency in English - Ability to communicate at all levels internally and externally skills including via telephone and e-mail
- Act as a role model for the team
- Strong attention to detail
- Proactive problem-solving skills
- Experience of recruitment technology products (ATS), advanced Avature experience is a must.
- Good knowledge of Excel
- Experience with SAP Fieldglass is beneficial
offered :
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- *Details may vary slightly depending on your location, local labour law, etc.
