Customer Service Specialist (f/m/d), Warsaw

Poland, Masovian Voivodeship, Warsaw
Ostatnia aktualizacja 2024-07-25
Wygasa 2024-08-25
ID #2203963774
Customer Service Specialist (f/m/d), Warsaw
Poland, Masovian Voivodeship, Warsaw,
Zmodyfikowano June 24, 2024


Customer Service Specialist (f/m/d) at Next Kraftwerke Gmb H | softgarden View job here Would you like to join us in shaping the transformation of our energy system? Then you've come to the right place! We operate one of the largest Virtual Power Plants in Europe with thousands of networked power generators, consumers and storage facilities.

With our team, we are working on the realisation of a sustainable power market – at our headquarter in the heart of Cologne-Ehrenfeld, in our European branches and, of course, also while working from home.

Customer Service Specialist (f/m/d) Full or Part Time Kazimierza Brokla 2, 00-032 Warszawa, Polen With Professional Experience 6/21/24 As a Customer Service Specialist, your primary responsibility is to ensure the seamless onboarding of our customers to our Virtual Power Plant.

This involves coordinating with internal teams, customers, and grid operators to connect their technical units efficiently.

Once onboarded, you'll provide ongoing support by addressing inquiries regarding energy sales, communication, and invoicing, ensuring accurate and timely assistance.

You'll also play a crucial role in resolving technical issues and handling customer complaints in adherence to company standards.

Collaboration with various departments is key as you work to streamline processes and serve as the vital link between our customers and internal teams.

Your role as a Customer Service Specialist is essential in enhancing customer satisfaction and contributing to the overall success of the business.

Whether full-time or part-time – let us know how we match up on this point.

This is what you like You provide high quality customer service to business customers by telephone and email.

You facilitate customer onboarding, ensuring a smooth transition and integration into our services in accordance with the standards set by the company.

You take over the master data maintenance and manage the data in the CRM system.

You provide reliable information related to the data contained in the customer's invoices, the scope of data contained in the contract signed with the customer, and their progress based on system data.

You collaborate with our team to refine solutions to meet customer needs and to improve user experience.

These are your qualifications and skills You have a university degree, preferred in the field of renewable energies - or have other knowledge that helps you work at the interface between technology and the energy industry.

You can listen actively and solve problems.  You are committed to and responsible for the tasks entrusted to you.

You are excellent in verbal and written communication and enjoy dealing with customers.

You have experience in Customer Service, ideally in the energy sector, and you are familiar with databases, CRM systems, billing processes and similar.

You are motivated to learn new skills quickly.

You are good with MS Office products.

You are fluent in written and spoken Polish and have knowledge of German at B1 level and English at B2 level.

This is what our colleagues say “As a Customer Specialist, we are always in the middle of things and every day brings new tasks and challenges.

Not only as the first contact person for our customers, but also as the interface between customers, network operators and the various departments, we contribute to the energy transition to the best of our abilities.” Katarzyna, Customer Service Specialist What's in it for you? We offer you a friendly team in which you have much room to contribute your ideas, as well as a challenging and varied job with a high level of personal responsibility.

Join us in shaping the energy transition in Europe.

If this job description suits you, please send us a detailed application via the link below.

We offer a salary between 7000-8500 PLN per month.

We adhere to non-disclosure guidelines and guarantee that your answers will be anonymous.

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Szczegóły pracy:

Rodzaj pracy: Pełny etat
Rodzaj kontraktu: Stały
Rodzaj wynagrodzenia: Miesięczny
Zawód: Customer service specialist (f/m/d)

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