- Microsoft 365
- Azure Active Directory
- Windows Server
technologies-optional :
- Service Now
about-project :
- The Technica Support Specialist (End User Computing) will be responsible for management and maintenance of device lab consisting of around 70 physical PC desktops used for application testing.
responsibilities :
- Manage on-site physical PC desktops in device lab
- Support Validation Factory and Desktop Application Migration teams in testing Windows applications
- Perform Procedures and processes review
- Perform basic hardware troubleshooting
- Assist on meetings with Suppliers and Customers
- Proactively monitor devices state and quantities
- Tracking devices from different site to site deliveries
- Follow Business escalations and follow up with suppliers until resolution
- Create reporting documents from Service Now
requirements-expected :
- Deep knowledge on desktop editions of Microsoft Windows operating system
- Basic knowledge on Azure Active Directory and Microsoft 365 services
- Basic knowledge on configuration management tools such as Intune
- Basic knowledge on PC hardware
- Knowledge of Service Now beneficial
- Knowledge of the ITIL framework beneficial
- Fluent English
- Team player
- Highly organized, with a flexible approach to work, and the ability to multi-task effectively
- Ability to perform troubleshooting tasks in complex environment
- Ability to partner with cross functional teams
- Good analytical skills and ability to prioritize
- Collaborating with suppliers to achieve SLA and KPI results
- Stock Management
