Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You’ll Do:

1. Be a trusted technical authority to global Cisco customers and partners.
2. Work with customers via collaboration tools to tackle highly sophisticated technical issues.
3. Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
4. Contribute to knowledge base and troubleshooting guides.
5. Train junior engineers and work as a team.
6. Be the first to lay hands on the latest and greatest technologies in the field of networking security.
7. Recreate customers' technical problems in internal pioneering Cisco lab.

Who You Are:

1. 4+ years of related experience involving customer support element in Security technologies.
2. CCNP level knowledge or equivalent (Cert not required).
3. Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
4. Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
5. Evidence of troubleshooting skills.
6. Good Knowledge of Linux / UNIX command line tools / environment.
7. Proficient in English, written and spoken.

We’ll be very impressed if you can show one of these:

1. Capture analysis (Wireshark, tcpdump, etc.).
2. Advanced Linux and Windows skills.
3. Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
4. Experience with Docker, Kubernetes and Dev Ops.
5. Scripting languages (Python, Golang, etc.).
6. Experience configuring, troubleshooting Cisco security products.
7. Relevant industry certification.
8. Presentation and training skills.
9. Writing technical documentation skills.

Development Opportunities:

1. Grow your technical and soft skills.
2. Ability to communicate in seminar and conferences such as Cisco Live and partner meetings.
3. Support in pursuing Cisco certifications.
4. Chip in to Cisco intellectual capital (Automation projects, Hackathons, etc.).
5. Mentoring and coaching.
6. Becoming Subject Matter Expert (SME).
7. Giving back to local and global community (charity events).