Join to apply for the VC Bridge Operator role at Kinly.
Location: Krakow, Poland (on-site)
Salary: Negotiable and competitive (dependent on level of experience), plus company benefits and the opportunity to progress to a Subject Matter Expert.
Hours: 40 hours per week.
Kinly is a leading integrator of audio‑visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. For more than 25 years we have been designing, developing, integrating and supporting complex audiovisual solutions.
Key Responsibilities
Video/Audio Conferencing
Schedule and launch calls booked and ad‑hoc meetings within the VC environment
Maintain and manage the TMS/EMS systems
Carry out test calls when applicable for all VC bookings
Input new VC systems into client database
Carry out remote VC training and tests with new and existing sites as and when applicable
Provide remote assistance via VC infrastructure if end points are having problems connecting and provide alternative options for connection if necessary
Record conference details within the client’s database and keep up to date
VC Maintenance and Service
Liaise internally with the Global Services team on cases and perform any troubleshooting when required
Capture and maintain a log of VC faults and details for monitoring and reporting purposes Carry out health checks for all VC service faults with contacts to see if fault can be rectified
Maintain consistent contact with end user and keep appraised of progress of fault
Administrative Tasks
Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally
Handle enquiries internal & external relating to how the systems work, technical specifications via telephone & email
Arrange for moves and reconnection of VC systems as and when needed
Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction
Assist with the maintenance of the global VC environment
Compile and maintain the global daily VC schedule
Skills and Experience
Good working knowledge of professional A/V, VC and unified communication systems is required.
The ideal candidates for this position will be able to think and work independently and meet the necessary guidelines above. They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks and projects.
Other qualifications: attention to detail, strong written and oral communication skills, excellent problem solving and troubleshooting skills.
Interview Process
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements (please note applications cannot be received by email).
Equal Opportunities
At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.
