Overview
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.
The Opportunity
Title:
Sr. IT Application Support Analyst (Level 3 Support)
Location:
Poland, 100% remote (EU Resident only)
Permanent role, full time employee
Primary purpose of the role
We are looking for a talented
Sr. IT application Support Analyst
who has the experience necessary to monitor, troubleshoot and maintain the stability and performance of applications deployed on cloud services.
The candidate has a solid understanding of cloud services, Dev Ops best practices and tools in order to onboard new clients onto our digital solution platform. In this role, the candidate can pivot from planned work to unplanned mission critical tasks that demand quick responses in order to delight our clients.
The ideal candidate will review reported incidents, will perform root cause analysis and deep diagnostics while maintaining ownership of the relationship with the client until the incident is resolved. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms.
About the opportunity
The Sr. IT Application Support Analyst (Level 3 Support) will be part of the Global Product Support organization. This organization supports Digital Solutions at Iron Mountain.
Digital Solutions enable full lifecycle management for Customers’ physical and digital records and information and provide predictive insights into that information, through a consumer quality user experience.
This critical organization is instrumental in supporting Iron Mountain customer\'s digital transformation and expanding Iron Mountain's relevance as global Information Management Services provider. We are a growing team creating an exciting new product utilizing the latest technology in machine learning and cloud services, in addition to supporting existing digital solutions across multiple platforms.
Your role in our mission
Troubleshoot and analysis of system issues as they arise
Join critical incident calls for priority issues as the Digital Solution Expert
Manage application monitor notifications and review systems to proactively address problems to meet or exceed expected performance
Onboard and configure new clients onto our digital solutions and application
Work with Project Management, Sales, and Implementation teams on Proof-of-Concepts, and some scoping and sizing requests
Identify areas of process improvements and automations
Bring Efficiencies in solutions by automating our solutions & reducing turnaround time
Apply best practices in IT service delivery principles, incident management, problem management, and change management
Coordinate and system changes and represent the team on Change Management meetings
Ensure effective and consistent status communications with customer, team, and management
Participate in on call duty rotation
Qualifications
Minimum Bachelor’s degree or equivalent experience
Experience with Content Service Platforms (CSP/ECM) such as Alfresco, Hyland, M-Files or Nuxeo strongly desired
Experience in leading & supporting Enterprise level applications
Experience with Google Cloud Platform strongly desired or other cloud platforms
Experience with AWS Cloud platform is a plus
Experience with Devops best practices and tools
Experience in document management desired
Strong experience in Linux and SQL
Experience with Bash, Python scripting
Experience with REST APIs, Java Script
Excellent ticketing and troubleshooting experience
Familiarity with Splunk and Datadog
Familiarity with Docker, Kubernetes, Elasticsearch, Mongo DB
Discover what awaits you
Discover Limitless Possibilities:
Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion:
Join a supportive environment where everyone\'s voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity:
Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality:
Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards:
supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility:
Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Unleash Your Potential:
Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution:
Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability:
Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
Note:
Iron Mountain is committed to equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, please see our values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
Requisition: J0090501
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