Overview
Join to apply for the
Business Analyst for Concur
role at
Galderma.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body\'s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Business Analyst for Concur
Location: Cracow, Poland
The Global Concur Application Owner supports the end-to-end lifecycle of Galderma’s global Travel & Expense (T&E) platform powered by SAP Concur. This includes collaborating closely with the Global IT Manager for Source-to-Pay Services and the Business Process Owner (BPO) to shape the long-term roadmap, while leading technical execution and driving adoption across functions and geographies. The role will ensure ongoing operational stability, coordinate future rollouts, and supervise support and vendor teams to ensure Concur continues to meet evolving business needs globally.
Key Responsibilities
Act as the primary IT point of contact for Concur, collaborating with the global process owner to identify new needs
Drive demand intake, translate requirements into technical and functional roadmaps
Lead gap analyses and solution assessments for upcoming markets or functions
Collaborate with process owners to align solution configuration with policy and compliance requirements
Plan & Prioritize
Support the definition of the Concur roadmap including market expansions, feature rollouts, and regulatory updates
Support the definition of implementation timelines and manage resources including internal IT, system integrators, and business stakeholders
Own vendor relationships with SAP Concur and system integrators, escalating issues and aligning on releases
Design, Deploy, Run
Lead or support rollout projects in new countries, ensuring smooth transitions and stakeholder buy-in
Supervise Level 2/3 support, ensuring SLAs are met and root causes are addressed proactively
Ensure end-to-end integrity of integrations with ERPs (e.g., M3, i Scala, Oracle), HR, and corporate card platforms
Partner with the support team to optimize configurations and automate manual processes
Ensure global consistency while supporting necessary localization
Governance & Value
Maintain application documentation, configuration repositories, and compliance controls
Partner with Internal Audit and Compliance to enforce T&E policies via system rules
Drive continuous improvement initiatives based on user feedback and operational KPIs
Measure and communicate value creation from platform enhancements, usage optimization, and user enablement
Skills & Qualifications
2–3 years in an IT Application Owner or Business Analyst role, with a focus on SAP Concur
Experience managing enterprise-grade Saa S applications and multi-country rollouts
Demonstrated success working in a matrix organization with multiple stakeholders across geographies
Familiarity with ERP integration (i Scala, M3, Oracle) and middleware platforms (Boomi, Blue Way)
Knowledge of T&E processes
Fluent in English (written and spoken)
Strong communication and documentation skills, problem-solving mindset with focus on root cause, not just symptom resolution
What We Offer In Return
You will be working for an organisation that embraces diversity & inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
You will receive a competitive compensation package with bonus structure and extended benefit package.
You will be able to work in a hybrid work culture.
You will participate in feedback loops, during which a personalized career path will be established.
You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.
Next Steps
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager.
The final step is a panel conversation with the extended team.
Our people make a difference. At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
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